Cancellation Policy

Cancellation by Product Category

Ready-to-Eat Food Orders

• Cancel within 0–1 minute: 100% Refund.
• Cancel within 1–15 minutes: 40% Refund.
• Cancel after 15 minutes: No cancellation/refund.

Perishable Grocery Items

• Cancel within 0–1 minute: 100% Refund.
• After 1 minute: Non-cancellable.

Non-Perishable Grocery Items

• Cancel within 30 minutes: 80% Refund.
• After 30 minutes: Non-cancellable.

Clothing Orders

• Cancel within 24 hours: 100% Refund.
• Cancel between 24 hours–7 days: 89% Refund.
• After 7 days: Non-cancellable.

Electronics Orders:

• Cancel within 24 hours and before shipment: Full cancellation with 100% Refund.
• Cancel after 24 hours but before delivery: Cancellation may be allowed at Testy Point’s discretion with a minimum 7% deduction (processing fee).
• After delivery: Cancellation is not permitted. Only replacement requests may be considered.
• Post-Delivery Issues: Must be reported within 72 hours; only replacement will be offered.
• Refunds Post-Delivery: May be considered in exceptional circumstances, subject to 7%–25% deduction.
• Replacement Timeframe: Approved replacements processed within 7–10 business days.
• Warranty Claims: Customer must follow the manufacturer’s warranty process; Testy Point may assist but does not handle warranty claims directly.

Note: Even within valid cancellation windows, processing fees (7–27%) may apply.

No Cancellation Allowed If:

• Incorrect or incomplete delivery address is provided.
• The customer’s phone number is unreachable.
• The customer is unresponsive during delivery.
• Delivery location is inaccessible.
• The customer tries to change address/time/items after confirmation.
• The order is already shipped or in transit.
• Local disruptions (lockdown, protest, weather) delay delivery.
• The complaint or cancellation request is raised after the allowed time window.

Delivery Attempt Policy:

• Instant orders (food, grocery, clothing): Rider waits 5–7 minutes (max 30 minutes). If unresponsive, no cancellation/refund.
• Instant grocery: Only one delivery attempt. If failed, no refund.
• Scheduled deliveries: 2–3 delivery attempts. If failed, redelivery/refund decision is solely at Testy Point’s discretion.

Refund Options for Cancelled COD Orders:

• Default refund to Wallet.
• Refund to bank account/UPI upon request.
• Refund processing time: 5–7 business days.

Important Conditions:

• Cancellation requests must be made within the specific timeframes per category.
• Orders once processed or shipped cannot be modified or cancelled unless specified here.
• Testy Point reserves the right to cancel orders due to:
• Stock unavailability.
• Payment failures.
• Address verification issues.
• In such cases, a full refund will be issued (minus processing fees if applicable).

Note: Testy Point may amend this policy anytime without prior notice. Continued use implies acceptance of updated terms.

Important Disclaimer

All requests for refunds, replacements, or cancellations will be reviewed individually based on the specific circumstances. In exceptional cases, Testy Point retains the sole authority to decide whether such requests should be approved or rejected. Customers acknowledge and agree that the final decision lies with Testy Point, and it will be considered binding in all such matters.

Verification Requirement for Cancellation Disputes This clause applies to *all product categories* (Food, Grocery, Clothing, Electronics, etc.).

If a cancellation-related complaint arises — such as incorrect delivery, damaged items post-cancellation, or claims about cancellation not being processed — Testy Point may request the customer to provide relevant *supporting evidence*, which may include but is not limited to:

• Photographic or video proof of the product or packaging
• Screenshots of cancellation confirmation or app screen
• Details about the order status, delivery attempt, or communication

Such documentation helps *validate cancellation requests* and confirm eligibility for refunds or reprocessing. If the customer does not submit the required evidence within the stipulated period, the complaint may be rejected and *no refund or cancellation shall be granted*. Testy Point retains the right to *accept or deny any cancellation based on the available information and evidence* provided.

Delivery Access Conditions and Additional Cancellation-Related Fees

This policy applies to all categories and cancellation requests. If the delivery location is situated in a building, complex, or society with high security arrangements, restricted access, or other significant barriers preventing smooth delivery, additional service charges may apply in the context of cancellation processing. Examples include premises requiring security clearances, approvals from guards or management, or buildings without lifts requiring delivery above the 4th floor. In such cases, an extra fee may be charged ranging from ₹10 to ₹100 per order, or in certain exceptional situations, ₹10 to ₹500 per order. Alternatively, the charge could be calculated up to 35%–40% of the order value depending on the circumstances. Customers must inform Testy Point in advance if their address has any of these delivery challenges so that cancellation charges can be accurately determined. If this information is not provided before the order is confirmed, any applicable fees will be assessed after delivery attempts and communicated to the customer for payment. Failure to pay these charges may result in cancellation being denied or no refund issued. Testy Point reserves the sole discretion to decide on the applicability and amount of such charges.