Welcome to Testy Point! By using our website, mobile application, or services, you agree to the terms and conditions mentioned below. Please read them carefully before placing an order.

Testy Point is an e-commerce platform offering delivery and sale of ready-to-eat food and beverages, perishable and non-perishable groceries, electronics and appliances, clothing, and household essentials. Delivery times vary based on product type, location, and availability, and typically range from 30 minutes to 48 hours.

To place orders on Testy Point, you must register using a valid mobile number or email address. You are responsible for providing accurate and complete information and for maintaining the confidentiality of your login details.

By using our platform, you agree to provide a correct delivery address and a reachable phone number. You should be available to receive the order at the given location. Once an order is placed, you are expected to review all details carefully. Please note that orders cannot always be canceled or modified after placement, depending on the product category and time passed.

Testy Point provides category-based refund and cancellation policies. You are requested to review the full Refund & Cancellation Policy before placing an order. A summary is provided here: For ready-to-eat food orders, if canceled within 1 minute, a 100% refund is issued. If canceled between 1–15 minutes, only a 40% refund will be provided. After 15 minutes or once food preparation starts, no refund is given. For perishable grocery items like dairy or fresh produce, a full refund is given only if canceled within 1 minute. After that, no refund is applicable. For non-perishable grocery items, 80% of the amount will be refunded if canceled within 30 minutes. No refund is issued after that. Clothing orders canceled within 24 hours are eligible for a full refund. If canceled within 7 days but after the first 24 hours, 89% of the amount will be refunded. No refunds are applicable after 7 days. For electronics and other products, cancellation is allowed only before shipment. Once shipped, the order is non-refundable.

No refund, replacement, or redelivery will be given in cases where the customer provides an incorrect or incomplete delivery address, an unreachable mobile number, or fails to answer the call when the rider arrives. If the delivery location is inaccessible, such as a building with more than four floors and no lift, no refund will be issued. Orders refused by the customer without a valid reason will also not be refunded. In cases of delay or cancellation caused by lockdowns, strikes, weather conditions, or other local disruptions, Testy Point holds no responsibility for refunds.

For instant delivery items like food, grocery, and clothing, the delivery rider will wait for 5 to 7 minutes. In some cases, this may be extended to a maximum of 30 minutes at the rider’s discretion. If the customer is still unreachable or unresponsive, the order will be marked undelivered, and no refund will be given. For clothing and electronics with scheduled delivery, up to 2–3 delivery attempts may be made. However, redelivery and refund in such cases are solely at the discretion of Testy Point.

Testy Point may consider refund or replacement requests only if the product is unused, undamaged, and in its original packaging. Complaints must be valid, such as wrong item, manufacturing defect, expired or missing product. Time limits for raising a complaint depend on the category: For ready-to-eat food, complaints must be raised within 30 minutes of delivery. For other food items, complaints should be made between 30 minutes and 2 hours, but not later than 24 hours. For groceries, complaints must be made within 24 to 48 hours. For clothing and electronics, complaints are accepted within 24 to 72 hours. Complaints raised after the allowed time will not be considered. Photo or video evidence may be requested. No refund or replacement will be issued if the product is found to be used or tampered with.

Refunds, if approved, are processed at the sole discretion of Testy Point. Customers cannot demand a specific resolution. A service charge between 7% and 27% may be deducted from the refund amount. In special or disputed cases, a higher deduction may apply depending on the complexity of the issue.

For COD orders approved for a refund, customers can choose between refund to the Testy Point wallet or to their bank account/UPI. If you choose a bank transfer, you must submit the following details via WhatsApp or email: account holder name, account number or UPI ID, and IFSC code. If no option is specified, the refund will be processed to your Testy Point wallet by default for faster resolution.

Delivery timelines are estimates and depend on the product category and customer location. They are as follows:

In some situations, delivery may take up to 7 to 10 days due to stock availability or local conditions.

While Testy Point strives to deliver orders on time, we do not guarantee exact delivery times. Delays may occur due to weather, strikes, roadblocks, or other unforeseen circumstances. We will notify customers of any delays whenever possible.

All prices displayed on the platform are in INR and include applicable taxes. Prices are subject to change without prior notice. Testy Point accepts payments via UPI, debit/credit card, net banking, wallets, and cash on delivery (COD). Only 7% to 10% of the wallet balance can be used per order. Wallet usage may be restricted on certain items or offers.